Conditions of Carriage

Conditions of Transportation

The purchase of this ticket implies the acceptance by the passengers of all the following rules and conditions.

Price

The price of the ticket includes the sea journey and charges. The charge does not cover any meals.

Passengers

Passengers are reminded that it is their responsibility to ensure that they are fit to travel; your attention is drawn to the possibility of weather conditions changing during a voyage. Passengers with a medical condition, for which they have not sought professional advice, are asked to inform a member of the Company's staff prior to departure. The Master of the vessel may, at his discretion and in the interest of the passenger, disallow boarding. It is the passenger's responsibility to check carefully the booking details. Passengers with special needs are to advise the Company of any requirements when effecting a reservation.

Passengers are to make sure that they are in possession of tallinja card or Discount Cards (if applied for booking).

Passengers are to be seated in areas of the vessel as indicated by the crew.

Parents travelling with children must ensure that they are supervised and remain seated throughout the voyage.

Embarkation

Passengers should, before departure, ensure that no variations have taken place concerning the vessel's time and date of sailing indicated on the ticket. Therefore a booking reconfirmation 3 hrs before departure both on the outgoing and the incoming voyages is recommended. The ferry will leave on the scheduled departure time (sharp). We recommend checking in 15/20 mins prior departure time.

Baggage

Personal luggage: Passengers can carry with them a maximum of 1 pieces of personal baggage per person (must not exceed H 50cms x W 40cms x L 80cms (170 linear cms)). This must be deposited in the storage place reserved on the vessel as indicated by the vessel's crew. An additional 1 piece of personal hand luggage, maximum H 37cms x W 45cms x L 25 cms and not more than 5 Kgs, may be hand-carried to your seat.

Accompanied Pets

Passengers can take up 2 pets on the ferry. Passengers must declare pets at booking stage. The Company is not responsible for the wellbeing of the pet, transportation of pets is at owner's risk and responsibility. Pet owners must be responsible and must clean up after the pet if necessary. The Company reserves the right to refuse boarding of pets on any given voyage. The owner is to ensure that the pet is fit for travel also keeping in mind the possibility of inclement weather. Pet owner is to follow national animal welfare guidelines.

Refunds

Passengers cancelling / not checking in on time for departure or for any reason not embarking are not eligible for refunds, partial or otherwise of the amount paid, but ticket may be rebooked.

Unaccompanied Minors Policy

Children under 12 years of age cannot travel unaccompanied.

Delay / Changes / Cancellation / Rerouting

The Company reserves the right to change departure and arrival timings, delay, cancel, or reroute the sailing of the vessel without prior notice whether on the outbound or inbound journey, if this is required for safety or technical reasons or due to force majeure. In the event of cancellations, the Company shall refund the unutilized portion of the ticket (excluding port charges) but shall in no circumstances whatsoever be liable for any direct, indirect or consequential loss or damage caused thereby and will not accept any claim to reimburse any supplementary expenses.

Leaflet of passenger rights – Contact details for The Office for Consumer Affairs –

Malta Competition and Consumer Affairs Authority, Mizzi House, National Road, Blata l-Bajda, MT – HMR 9010 HAMRUN

Tel. +356 2395 2712, +356 2395 2000

Email: seapassengerrights.mccaa@mccaa.org.mt

Data Protection

The person (whether natural or non-natural) making the booking acknowledges that he is solely responsible for making sure that the provision of personal data to us, whether his own or that of another individual, fully complies with applicable Data Protection Laws (including, without limitation, Regulation 2016/679) as may be amended from time to time and that the relevant person with respect to whom the personal data relates has been provided with the necessary information at law regarding the processing of his personal data by us. The person making the booking further agrees that any information notices, consents or other applicable requirements that may be required for the provision of third party data to us shall be fulfilled solely by him. In this respect, the person making the booking hereby fully indemnifies us and shall render us completely harmless against all costs, damages or liability of whatsoever nature resulting from any claims or litigation (instituted or threatened) by any third party against us as a result of the provision of any third party personal data to us by him.

Travel Agents' Responsibilities

It is the Travel Agent's responsibility to convey all information in these conditions of carriage to the passenger. In the event an Agent fails to do so, the Agent is responsible for any direct or indirect damages incurred by the client. The Travel Agent is also responsible to forward to the client any information that might be issued by Virtu Ferries from time.

Boarding conditions

Passengers are reminded to read the boarding conditions which are available on the website.

Law

This contract is governed by Maltese Law and The Maltese Merchant Shipping Act of 1973 shall apply.

Jurisdiction

All questions arising out of or in connection with this contract shall be determined by the Maltese Courts to the exclusion of the jurisdiction of the Courts of any other Country.

Fitness to Travel

1. The Passenger shall only present him/herself for boarding/embarkation if the passenger is fit to travel and if the Passenger's conduct will not impair the safety of the Vessel or inconvenience other Passengers.
2. If it appears to the Company and/or the Master of the vessel that a passenger is:
   1. for any reason whatsoever unfit to travel; or
   2. likely to endanger his/her health or safety; or
   3. likely to endanger the health or safety or impair the comfort of others onboard;
   then the Company and/or the Master of the vessel shall be entitled at any time to take any of the following courses as appear appropriate to them namely to:
   1. Require the Passenger to take any diagnostic medical tests prior to embarkation and submit such results to the Company and/or the Master of the vessel;
   2. Refuse to embark or disembark the passenger at any particular port; or
   3. Disembark the Passenger at any port; or
   4. Transfer the Passenger from one berth to another; or
   5. Confine the Passenger to a cabin, room or other appropriate place on the vessel; or
   6. Administer first aid and administer any drug, medicine or other substance or to admit and/or confine the passenger to a hospital or other similar institution at any port, provided that the Master considers that any such steps are necessary.
3. Where a Passenger is refused embarkation or is disembarked, the Company shall not be liable for any loss or expense caused to the Passenger nor shall the Passenger be entitled to any compensation.
4. The Carrier reserves the right to refuse passage to anyone who in the Company's and/or Master's opinion is unfit for travel or anyone whose condition may constitute a danger to themselves or others onboard.
5. The Carrier reserves the right to perform non-invasive checks on passengers prior to boarding/embarkation.